Privacy Policy
Introduction
This Privacy Policy describes how 9622469097 and its affiliates (collectively, “9622469097”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website www.travwave.in (hereinafter referred to as the “Platform”).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy.
If you do not agree, please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship, including related information provided from time to time.
The information we may collect includes, but is not limited to:
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Name
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Date of birth
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Address
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Telephone/mobile number
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Email ID
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Proof of identity or address
Some sensitive personal data may be collected with your consent, such as:
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Bank account details
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Credit or debit card information
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Other payment instrument details
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Biometric information (such as facial features or physiological information), where required to enable certain features on the Platform
All such collection is in accordance with applicable laws.
You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.
We may track your behaviour, preferences, and other information you choose to provide on the Platform. This information is compiled and analysed on an aggregated basis.
We also collect information related to your transactions on the Platform and on third-party business partner platforms. When such third-party business partners collect your personal data directly from you, their privacy policies will govern such collection. We are not responsible for the privacy practices or content of third-party privacy policies, and we request you to read them before disclosing any information.
If you receive an email or call from any person or association claiming to be 9622469097 and requesting sensitive personal data such as debit/credit card PINs, net-banking passwords, or mobile banking passwords, do not provide such information. If you have already disclosed such information, please report it immediately to the appropriate law enforcement agency.
Usage of Information
We use personal data to provide the services you request. Where we use your personal data for marketing purposes, we will provide you with the option to opt out.
Your personal data may be used for the following purposes:
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Assisting sellers and business partners in fulfilling orders
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Enhancing customer experience
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Resolving disputes and troubleshooting problems
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Informing you about offers, products, services, and updates (online and offline)
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Customising your experience
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Detecting and preventing fraud and criminal activity
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Enforcing our terms and conditions
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Conducting marketing research, analysis, and surveys
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Any other purpose disclosed at the time of data collection
You understand that access to certain products or services may be affected if you do not grant the necessary permissions.
Sharing of Information
We may share your personal data internally within our group entities, corporate entities, and affiliates to provide access to services and products. These entities may market to you unless you explicitly opt out.
We may also share your personal data with third parties such as:
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Sellers and business partners
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Third-party service providers
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Logistics partners
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Payment instrument issuers
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Reward program partners
Such disclosure may be necessary to:
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Provide services and products
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Comply with legal obligations
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Enforce user agreements
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Facilitate marketing and advertising
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Prevent, detect, and investigate fraudulent or illegal activities
We may disclose personal or sensitive personal data to government agencies or authorised law enforcement agencies if required by law or in good faith belief that such disclosure is necessary to comply with legal processes.
Security Precautions
We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, misuse, loss, or disclosure.
Once your information is in our possession, we follow our security guidelines and use secure servers. However, transmission of information over the internet is not completely secure and involves inherent risks.
By using the Platform, you accept these risks. Users are responsible for maintaining the confidentiality of their login credentials and passwords.
Data Deletion and Retention
You may delete your account by visiting the profile and settings section of the Platform. Deleting your account will result in the loss of all associated data.
You may also contact us using the details below for assistance with deletion requests. We may refuse or delay deletion in case of pending grievances, claims, shipments, or services.
We retain personal data only for as long as required for the purposes for which it was collected or as required by law. Data may be retained to prevent fraud, abuse, or for legitimate business purposes. Anonymised data may be retained for research and analysis.
Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
Consent
By using the Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.
If you provide personal data relating to another person, you confirm that you have the authority to do so.
You consent to being contacted via SMS, calls, instant messaging apps, or email for purposes outlined in this Privacy Policy.
You may withdraw consent by writing to the Grievance Officer with the subject line:
“Withdrawal of consent for processing personal data”
Withdrawal of consent will not be retrospective and may result in restricted access to certain services.
Changes to This Privacy Policy
Please review this Privacy Policy periodically. We may update it to reflect changes in our practices and notify you of significant changes as required by law.
Grievance Officer
Name: Abhishek Akela
Designation: Founder
Company Name & Address:
Travwave
First Floor, Street No. 8,
Mahipalpur Extension,
New Delhi – 110037
Contact Number: 9910090718
Availability:
Monday – Friday (9:00 AM – 6:00 PM)
