Refund & Cancellation Policy
Effective Date: May 2025
Company Name: TravWave
Email: Abhi@travwave.in
Phone: 9910090718
1. General Policy
At TravWave, we strive to provide smooth and reliable travel services. However, cancellations and refunds are subject to the policies of airlines, hotels, visa authorities, and other third-party suppliers.
By booking with us, you agree to the refund and cancellation terms stated below.
2. Flight Ticket Cancellation
2.1 Airline Rules Apply
- All flight tickets are governed by the respective airline fare rules.
- Some fares may be non-refundable or partially refundable.
2.2 Cancellation Charges
Refund amount =
Ticket Price – Airline Cancellation Charges – TravWave Service Fee – Payment Gateway Charges
2.3 Processing Time
- Refunds take 7–21 working days
- Time may vary depending on airline and bank processing
2.4 No Show
- No refund for missed flights or no-show cases
3. Hotel Booking Cancellation
3.1 Standard Hotels
- Free cancellation (if allowed) only within hotel’s cancellation window
- After deadline, 100% retention may apply
3.2 Non-Refundable Hotels
- No refund under any circumstances
3.3 Early Check-out / Late Arrival
- No refund for unused nights or early departure
4. Holiday Packages & Tours
4.1 Cancellation Charges
| Days Before Departure | Cancellation Charges |
| 30+ days | 10% of package cost |
| 15–29 days | 30% |
| 7–14 days | 100% |
| 3–6 days | 100% |
| 0–2 days / No show | 100% |
4.2 Customised Packages
- Advance payments for hotels, permits, and activities are non-refundable
4.3 Peak Season Bookings
- May be fully non-refundable (festivals, holidays, special events)
5. Visa & Documentation Services
- Visa fees are 100% non-refundable
- Service charges are non-refundable
- Visa rejection, delay, or embassy decisions are not eligible for a refund
TravWave only provides assistance and does not guarantee visa approval.
6. Travel Insurance
- Non-refundable once issued
- Claims must be handled directly with the insurance company
7. Service Charges
The following are non-refundable:
- Consultation fees
- Processing fees
- Booking service charges
- Payment gateway/transaction fees
- Mark-up or convenience fees
8. Refund Process
8.1 How to Request
Customers must:
- Email cancellation request to: Abhi@travwave.in
- Share booking ID & passenger details
8.2 Refund Mode
Refunds will be processed:
- To the original payment method only
- Bank/UPI/Card used for payment
8.3 Timeframe
- 7–21 working days after approval
- TravWave is not responsible for bank delays
9. Amendments & Rescheduling
- Date/name changes are subject to airline/hotel rules
- Fare difference + amendment fee applicable
- Some bookings may not allow changes
10. Force Majeure (Uncontrollable Events)
No guaranteed refunds for disruptions due to:
- Natural disasters
- Weather issues
- Government restrictions
- Pandemics
- Strikes
- War or political unrest
- Airline operational issues
Refunds will depend solely on supplier policies.
11. Chargebacks & Payment Disputes
Customers agree not to initiate chargebacks without first contacting TravWave.
Fraudulent disputes may lead to:
- Legal action
- Blacklisting from future bookings
- Recovery of costs
12. Our Rights
TravWave reserves the right to:
- Refuse refund requests not compliant with policy
- Deduct applicable charges
- Modify this policy anytime without prior notice
13. Contact Us
For cancellations or refund queries:
TravWave
K-394, First Floor, Mahipalpur Extension, Delhi-110037
📧 abhi@travwave.in
📞 9910090718
